Thank you for your interest in a career with Hotter.

Have a read through all the details below and if you think this is the job for you we'd be delighted to hear from you.

Simply fill your details in the form below, include some information about why you think this is the role for you and upload your CV. Our HR team will have a look at your application and let you know the next steps. If you do not hear from us within 4 weeks, unfortunately your application has been unsuccessful.

Good luck!

Store Manager Tunbridge Wells

Role Purpose:

To ensure the store achieves maximum profitability through achieving/exceeding                        budgeted sales, controlling branch costs and stock losses to the levels agreed.

Key Responsibilities:

 Sales & Customer Service

  • To achieve sales targets through effective shop floor management that achieves                  conversion targets.
  • Ensure that ATV targets are achieved and all staff members are introducing additional      products, such as shoe care and accessories.
  • To actively explore alternative footfall drivers, including store events and WI talks

Merchandising & Display

  • To display and merchandise stock to its best advantage, to maximise sales that meets        brand policies and guidelines.
  • To ensure the security and condition of stock, including stock control, transfers and          accuracy.

Cash Handling & Security

  • To ensure that cash is handled and supervised according to company instructions.
  • Responsible for the security of stock and premises to minimize losses.
  • To ensure the security of the branch each day, including following the procedure for          locking and alarming the premises.

Customer Service

  • To ensure customer service expectations are met through the team, and leading by             example.
  • To ensure good customer relations by adhering to brand policy, including refunds,            discount and exchanges.

Staff Management

  • To agree the staffing requirements and work to agreed budgets that provides                      appropriate  sales assistance to deliver turnover and control costs.
  • To manage the performance of the team, including disciplinaries; and to create a highly    performing, highly motivated team.
  • Manage the development of team members, including e-learning and development.
Key Relationships:

  •  Retail team – Area Manager, Assistant Manager (if applicable) and Customer Advisors.
  • Brand team – Marketing and Creative.
  • Support functions – including Retail Support, Customer Services, IT, Merchandising, HR and Finance.
Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

  • Ability to lead, encourage and develop teams to be high performing.
  • Be a great communicator (verbal, written and presentation) with great people                    management skills.
  • Good organisation ability and forward planning. Thinks well on their feet.
  • Understands the importance of delivery great customer service and putting the                  customer at the heart of everything we do.
  • Strong commercial acumen and merchandising awareness.
  • Good understanding of P & L and budgeted financial KPIs.
  • Proven record of delivering sales and is motivated to work to targets and deadlines.
  • At least 2 years management experience managing a team of 5 – 10

Desirable role requirements

  • Footwear/fashion experience
  • Knowledge of EPOS systems
  • Computer literate and knowledge of word, Excel using outlook.
  • Knowledge of local competition, retailers and external partners in the area.

Personal Qualities

  • Ambitious, Passionate, Courageous, and can deliver results whilst working as a team
  • An Inspirational brand ambassador that leads from the front.
  • Positive and adaptable approach to problem solving.
  • Deliverers clear expectations to the team.
Company Values:
Deliver:

  • We achieve our goals effectively and efficiently.
  • We meet deadlines
  • We are determined to be the best
Courage:

  • We try things out and learn from our mistakes without fear
  • We respectfully challenge one another and speak up
  • We embrace change
Passion:

  • We respect our people
  • We care for our customer.
  • We are passionate about our brand and what we do
Teamwork:

  • We talk and listen to each other
  • We value each other
  • We work together
Ambition:

  • We think big
  • We suggest new ideas and make a difference
  • We celebrate success

 

Apply

0 Shares