Thank you for your interest in a career with Hotter.

Have a read through all the details below and if you think this is the job for you we'd be delighted to hear from you.

Simply fill your details in the form below, include some information about why you think this is the role for you and upload your CV. Our HR team will have a look at your application and let you know the next steps. If you do not hear from us within 4 weeks, unfortunately your application has been unsuccessful.

Good luck!

Store Customer Advisors Nationwide

We have Customer Advisor vacancies Nationwide. Please drop into one of our stores to find out further details.

 Role Purpose

  • To deliver exceptional customer service.
  • To achieve your individual sales targets.
Key Responsibilities

 To inspire our customers and to achieve maximum sales by:

  • Delivering exceptional customer service on the sales floor, at the till-point, and ensuring the correct fitting advice is demonstrated.
  • Achieving and demonstrating excellent product knowledge through completion of the e- leaning programmes and other training materials.
  • Ensuring the displays are maintained as per the company VM guidelines and range guide.
  • Making sure the store is appealing to customers by making sure it is always clean, tidy and dust free both on shop floor and back of house.
  • Processing sales (cash and card) transactions and customer orders efficiently and accurately.
  • Handling customer queries/complaints by phone or in-store in a professional manner.

To help with the day to day operations of your branch by:

  • Scanning in deliveries from the warehouse & from other stores.
  • Carrying out stockroom duties including returning shoes to their correct alphabetical position, replenishing stock to go out on the shop floor, tidying, cleaning and preparing stock for sale and promotions.
  • Preparing for and assisting with stock takes.
  • Communicating effectively and professionally with colleagues, other branches and Head Office
  • Cooperating on health and safety matters, including reporting any hazards.
  • Promoting company values. Passion, Teamwork, Ambition, Courage, Deliver
  • Any other additional duties required by the needs of the business including opening and closing the store when required.
 Performance Targets:

  • Achieving all specified targets in sales, shoe care, accessories and conversion.
  • Positive customer feedback
  • 100% attendance record
Specific role requirements:

  • Keep confidential any company business or statistics.
  • Ability to work flexible hours as required by the business.
  • Making yourself available to support in other local stores.
  • To represent Hotter and promote its brand image through all activities
  • To abide by all company policies
Company Values:
Deliver

  • We achieve our goals effectively and efficiently
  • We meet deadlines
  • We are determined to be the best
Courage

  • We try things out and learn from our mistakes without fear
  • We respectfully challenge one another and speak up
  • We embrace change
Passion

  • We respect our people
  • We care for our customer
  • We are passionate about our brand and what we do
Teamwork

  • We talk and listen to each other
  • We value each other
  • We work together
Ambition

  • We think big
  • We suggest new ideas and make a difference
  • We celebrate success

 

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