We have several temporary Customer Service Advisor vacancies in our Contact Centre at our Head Office in Skelmersdale, Lancashire.

You will be responsible for delivering a first-class service to our customers taking orders from customer over the telephone and providing first point contact resolution for all enquiries through our webchat, email and telephone channels.

The successful candidates must be able to demonstrate excellent written communication skills and have a friendly and professional telephone manner.

You will be joining a friendly, dedicated and supportive team, who put the customer at the heart of what they do by listening, engaging with them and resolving their queries.

Qualifications

Essential: 

  • GCSE’s grade C and above to include Maths and English.

Desirable: 

  • Previous Contact Centre and/or face to face customer experience.
  • English A-Level

 

Skills, Knowledge & Attributes

  • Passionate, dedicated, customer focused and driven to succeed in the delivery of excellent customer service
  • Strong and effective written and verbal communication skills
  • Good IT, and MS Office skills
  • Ability to work in a fast-paced environment, delivering on time and to targets
  • Flexible and adaptable to change

Hours

These are full time roles working 37.5 hours per week, either 09:00 to 17:00 or 10:00 to 18:00, including a Saturday or Sunday each week.

Benefits

  • Hybrid working
  • Working shifts 09:00 – 17:00 or 10:00 – 18:00
  • 24 days holiday per year, plus all bank holidays, this is increased with long-term service
  • Free onsite parking
  • The opportunity to join an established team and to develop your career with us
  • Free drinks tea, coffee

 

PLEASE NOTE: if you receive an error message when applying for this role, please email your CV to l.nunnery@hotter.com stating which role you wish to apply for