Thank you for your interest in a career with Hotter.

Have a read through all the details below and if you think this is the job for you we'd be delighted to hear from you.

Simply fill your details in the form below, include some information about why you think this is the role for you and upload your CV. Our HR team will have a look at your application and let you know the next steps. If you do not hear from us within 4 weeks, unfortunately your application has been unsuccessful.

Good luck!

Customer Advisor- Norwich

Customer Advisor- 15 Hrs

At Hotter Norwich we are passionate about providing stylish high-quality shoes, serious about customer service and believe customer satisfaction is of paramount importance. This is a part time vacancy for, plus overtime as required to meet the needs of the business. We are looking for flexibility to cover these hours throughout the week including weekends. As a Customer Advisor with Hotter you will be customer focused, sales driven, have a friendly outgoing personality and an enthusiastic approach to your role. At Hotter we are passionate about exceeding our customers’ expectations in everything we do, in this often fast paced and demanding environment. Reporting to the Store Manager your key responsibilities will be to deliver sales through measurable excellence in customer service, providing solutions that exceed customer expectations, assisting the and supporting the store team in achieving targets and company standards in all areas. Your daily duties will include: –

  • Providing excellent customer service to maximise sales.
  • Delivering high quality customer care dealing with after sales customer queries.
  • Receiving and processing deliveries – including moving large deliveries to stock rooms, unpacking and storing shoes.
  • Maintaining shop floor, visual merchandising standards and preparing for seasonal sales and promotions.
  • Following and completing store routines in line with company policies, procedures and processes.
  • Working well within the team actively supporting your colleagues.
  • Your skills: –
  • A friendly and helpful approach with customers and colleagues.
  • The ability to engage with different types of people.
  • A passion for learning about our products and sharing that knowledge with customers.
  • The ability to recognise sales opportunities and maximise sales.
  • Identifying opportunities to boost sales from selling additional products.
  • The drive to complete your tasks in a timely, efficient and effective manner.
  • The ability to multi task and handle the pressure of a busy day.
  • Proactive approach to own training and development, keeping yourself updated with new styles and promotions.
  • *Do you fit in our shoes? …..

Application closing date: 30/09/2019

Location:

Contract Type: Permanent

Hours Of Work: 15

Salary: £8.09-£8.21 P/H

Posted: September 3, 2019

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