Thank you for your interest in a career with Hotter.

Have a read through all the details below and if you think this is the job for you we'd be delighted to hear from you.

Simply fill your details in the form below, include some information about why you think this is the role for you and upload your CV. Our HR team will have a look at your application and let you know the next steps. If you do not hear from us within 4 weeks, unfortunately your application has been unsuccessful.

Good luck!

Assistant Manager Bristol

Role Purpose:

To assist the Store Manager on maximising sales and supervision of staff. Providing the best possible customer service and ensuring all operational standards are maintained.

Key Responsibilities:

Sales & Customer Service

  • To be aware of all sales targets and KPI’s.
  • To effectively manage the shop floor to ensure the store achieves its daily targets.
  • To deliver the best customer service and lead by example, including returns.
  • Ensure that ATV targets are achieved and all staff are introducing additional products such as shoe care and accessories.To complete all e-learning programs and H.O.T.T.E.R, in the timeframe required
  • To assist in the timely launch of any sales and promotions, which may require working out of hours to complete.

Merchandising & Display

  • To display and merchandise stock to its best advantage, to maximise sales and adhere to company policy and format.
  • To maintain the appearance and condition of the branch, including the shop floor.

Stock

  • To assist in the preparation and execution of stock takes.
  • To maintain stock in perfect condition and in alphabetical order.
  • To scan in all incoming stock/transfer deliveries.
  • To ensure maximum availability through stock accuracy. Check negative inventory daily.
  • To process all stock returns to the warehouse or transfer to other stores.

Cash handling and security

  • To ensure that cash is handled and supervised according to company instruction and with common sense where appropriate.
  • To be responsible for the security of stock and premises to minimize losses.
  • To ensure security of the store by locking and alarming the premises as required.
  • To investigate any cash handling and/or stock discrepancies and liaise with SM.
  • To check personal belongings of staff on a regular basis.

Staff Management

  • To agree the manning levels/costs with the Store Manager.
  • To ensure that the store is staffed appropriately for maximum sales.
  • Ensure yourself and your staff are available to assist in other stores when required.
  • To ensure that all staff are instructed on health and safety and are aware of their responsibilities.
  • To ensure that all staff confirm to company dress policy and lead by example.
Legislation and Policy:

  •  Ensure that GDPR legislation is implemented at followed at all times.
  • All company policies, systems and procedures are implemented.
Performance Targets

  • To ensure that staff understand and are aware of their individual sales targets.
  • To be personally aware of the store sales target on a daily/weekly basis.
  • To motivate and encourage the team to reach all agreed targets.
Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

  • Ability to lead, encourage and develop teams to be high performing.
  • Be a great communicator (verbal, written and presentation) with great people management skills.
  • Good organisation ability and forward planning. Thinks well on their feet.
  • Understands the importance of delivery great customer service and putting the customer at the heart of everything we do.
  • Strong commercial acumen and merchandising awareness.
  • Proven record of delivering sales and is motivated to work to targets and deadlines.

Desirable role requirements

  • Computer literate and knowledge of word, Excel using outlook.
  • Knowledge of local competition, retailers and external partners in the area.

Personal Qualities

  • Ambitious, Passionate, Courageous, and can deliver results whilst working as a team.
  • An Inspirational brand ambassador that leads from the front.
  • Positive and adaptable approach to problem solving.
  • Deliverers clear expectations to the team.
  • Ability to remain calm under pressure.
Company Values:
Deliver:

  • We achieve our goals effectively and efficiently.
  • We meet deadlines
  • We are determined to be the best
Courage:

  • We try things out and learn from our mistakes without fear
  • We respectfully challenge one another and speak up
  • We embrace change
Passion:

  • We respect our people
  • We care for our customer.
  • We are passionate about our brand and what we do
Teamwork:

  • We talk and listen to each other
  • We value each other
  • We work together
Ambition:

  • We think big
  • We suggest new ideas and make a difference
  • We celebrate success

Apply

0 Shares