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Assistant Manager

Role Purpose: To assist the Store Manager on maximising sales and supervision of staff. Providing the best possible customer service and ensuring all operational standards are maintained.
Key Responsibilities: Sales & Customer Service
  • To be aware of all sales targets and KPI’s.
  • To effectively manage the shop floor to ensure the store achieves its daily targets.
  • To deliver the best customer service and lead by example, including returns.
  • Ensure that ATV targets are achieved and all staff are introducing additional products such as shoe care and accessories.To complete all e-learning programs and H.O.T.T.E.R, in the timeframe required
  • To assist in the timely launch of any sales and promotions, which may require working out of hours to complete.
Merchandising & Display
  • To display and merchandise stock to its best advantage, to maximise sales and adhere to company policy and format.
  • To maintain the appearance and condition of the branch, including the shop floor.
  • To assist in the preparation and execution of stock takes.
  • To maintain stock in perfect condition and in alphabetical order.
  • To scan in all incoming stock/transfer deliveries.
  • To ensure maximum availability through stock accuracy. Check negative inventory daily.
  • To process all stock returns to the warehouse or transfer to other stores.
Cash handling and security
  • To ensure that cash is handled and supervised according to company instruction and with common sense where appropriate.
  • To be responsible for the security of stock and premises to minimize losses.
  • To ensure security of the store by locking and alarming the premises as required.
  • To investigate any cash handling and/or stock discrepancies and liaise with SM.
  • To check personal belongings of staff on a regular basis.
Staff Management
  • To agree the manning levels/costs with the Store Manager.
  • To ensure that the store is staffed appropriately for maximum sales.
  • Ensure yourself and your staff are available to assist in other stores when required.
  • To ensure that all staff are instructed on health and safety and are aware of their responsibilities.
  • To ensure that all staff confirm to company dress policy and lead by example.
Legislation and Policy:
  •  Ensure that GDPR legislation is implemented at followed at all times.
  • All company policies, systems and procedures are implemented.
Performance Targets
  • To ensure that staff understand and are aware of their individual sales targets.
  • To be personally aware of the store sales target on a daily/weekly basis.
  • To motivate and encourage the team to reach all agreed targets.
Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:
  • Ability to lead, encourage and develop teams to be high performing.
  • Be a great communicator (verbal, written and presentation) with great people management skills.
  • Good organisation ability and forward planning. Thinks well on their feet.
  • Understands the importance of delivery great customer service and putting the customer at the heart of everything we do.
  • Strong commercial acumen and merchandising awareness.
  • Proven record of delivering sales and is motivated to work to targets and deadlines.
Desirable role requirements
  • Computer literate and knowledge of word, Excel using outlook.
  • Knowledge of local competition, retailers and external partners in the area.
Personal Qualities
  • Ambitious, Passionate, Courageous, and can deliver results whilst working as a team.
  • An Inspirational brand ambassador that leads from the front.
  • Positive and adaptable approach to problem solving.
  • Deliverers clear expectations to the team.
  • Ability to remain calm under pressure.
Company Values: Deliver:
  • We achieve our goals effectively and efficiently.
  • We meet deadlines
  • We are determined to be the best
  • We try things out and learn from our mistakes without fear
  • We respectfully challenge one another and speak up
  • We embrace change
  • We respect our people
  • We care for our customer.
  • We are passionate about our brand and what we do
  • We talk and listen to each other
  • We value each other
  • We work together
  • We think big
  • We suggest new ideas and make a difference
  • We celebrate success